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Last Updated: Sep 28, 2023

This Cancellation Policy outlines the terms and conditions for canceling reservations made with Casa Luz De Mar (“we,” “our,” or “us”). Please read this policy carefully before making a reservation, as it governs the cancellation and refund procedures. By making a reservation, you agree to comply with this policy.

Reservation Cancellation

  • Cancellation Deadline: Reservations must be canceled before the specified cancellation deadline to avoid cancellation charges. The cancellation deadline is provided during the booking process and is also mentioned in your reservation confirmation.
  • Cancellation Notification: To cancel a reservation, you must notify us by contacting our reservations team or using the cancellation link provided in your reservation confirmation email.

Cancellation Charges

  • Standard Cancellation: Unless otherwise specified during the booking process, our standard cancellation policy is as follows:
    • If canceled [X] days or more before the scheduled arrival date, no cancellation charges apply.
    • If canceled within [X] days of the scheduled arrival date, a cancellation charge equivalent to [Y]% of the total reservation cost will be applied.
  • Special Rates and Packages: Some reservations, such as promotional rates or special packages, may have different cancellation policies, which will be clearly indicated during the booking process.

No-Show Policy

If you do not arrive on the scheduled check-in date and do not cancel your reservation in advance, you will be considered a “no-show,” and the full reservation amount will be charged as a cancellation fee.

Early Departure

If you decide to check out before your scheduled departure date, you will be charged for the full reservation duration as originally booked.

Refunds

  • Refund Processing: Refunds, if applicable, will be processed in the same form of payment used for the original reservation.
  • Timeframe: Refunds, if applicable, will be processed within [X] business days from the date of cancellation.

Force Majeure

In the event of extraordinary circumstances beyond your control, such as natural disasters or government actions, which prevent you from fulfilling your reservation, we may, at our discretion, consider waiving cancellation charges. Documentation of the exceptional circumstances may be required.

Group Bookings

Different cancellation policies may apply to group bookings (e.g., bookings of multiple rooms). Group booking cancellation terms will be provided in a separate agreement.

Contact Us

If you have any questions or need to cancel your reservation, please contact us at:

[Contact Information]

Effective Date: Sep 28, 2023

Please review this Cancellation Policy carefully before making a reservation. Your use of our services constitutes acceptance of these terms.